Terms governing website use, business inquiries, managed digital services, calls, appointments and limitations of liability.
These Terms govern the use of callfacile.it and requests submitted to CallFacile through the website, email, calendar, forms, telephone or other communication channels. CallFacile.it is a managed service operated by DigitLab Studio.
The content of this website is provided for informational and commercial purposes only. It does not constitute legal, tax, technical or financial advice, nor does it represent any guarantee of results.
Submitting a request, booking a demo or contacting CallFacile through the website does not automatically create a contractual relationship. CallFacile may assess each request and may accept it, reject it or propose a different service or process.
CallFacile may provide managed digital services for handling contact requests, callbacks, customer qualification, appointment scheduling and management, confirmations, follow-ups, operational summaries and automations connected to forms, calendars, email, telephony or tools already used by the client. The actual scope of work is defined only through an agreement, proposal, contract or written confirmation.
Results, appointments, conversions, sales, qualified requests, revenue or commercial performance depend on external factors outside our control, including market conditions, the client’s offer, responsiveness, product or service quality, budget, competition, third-party platforms, team availability and operational conditions. No specific result is guaranteed unless expressly agreed in writing.
The client remains responsible for the information provided, commercial offers, pricing, promises, claims, approved scripts, materials, customer data, consents, lawful bases for processing and contact, and the legal, tax, privacy and sector-specific compliance of its business.
Where the client provides telephone numbers, contact requests or personal data of customers or prospective customers to be handled through CallFacile, the client represents that it has the appropriate authority, permission or lawful basis for the relevant processing and any subsequent contact. CallFacile is not responsible for data supplied without an appropriate lawful basis or for use of the service in violation of applicable laws.
The client must provide materials, information, operational rules, calendar availability, credentials, feedback and approvals accurately and on time. Delays, incomplete information, inaccurate data or missing access may affect service timelines, quality and results.
The website and services may depend on third-party platforms and providers, including hosting services, WordPress, calendars, email systems, telephony providers, voice technology providers, automation platforms, CRMs, analytics tools, consent-management systems, forms, plugins, advertising platforms or other technical services. CallFacile and DigitLab Studio are not responsible for downtime, policy changes, restrictions, costs, account suspensions, bugs, errors, interruptions or failures caused by third parties.
Certain service flows may generate call recordings, transcripts, summaries or operational data relating to conversations. The use, retention and management of such materials are governed by the Privacy Policy, any specific agreements and the operational settings agreed with the client.
CallFacile services may use digital assistants and automated systems to answer or initiate calls, collect information, qualify requests, manage appointments, provide confirmations or route requests to the appropriate person. The client is responsible for approving the applicable scripts, disclosures, operational rules and permitted uses before activation.
Texts, layouts, conversational scripts, prompts, operational logic, code, processes, materials, documents, frameworks and solutions created by CallFacile or DigitLab Studio remain protected by intellectual property rights. The client’s right to use such materials is limited to the agreed project unless otherwise expressly agreed in writing.
Unless otherwise agreed in writing, CallFacile or DigitLab Studio may refer in general terms to completed work, the relevant industry, aggregated or non-sensitive results and publicly visible assets for portfolio, credibility or commercial presentation purposes.
Pricing, deadlines, payment methods and commercial conditions are defined separately. In the event of delayed or missed payments, misuse of the service or breach of an agreement, CallFacile or DigitLab Studio may suspend activities, deliveries, access, support or operational features.
Additional revisions, extra changes, new features, further integrations or activities outside the agreed scope may require additional time and fees. Out-of-scope work is not included automatically.
To the maximum extent permitted by applicable law, CallFacile and DigitLab Studio are not liable for indirect losses, loss of profit, loss of data, service interruptions, reputational damage, lost sales, missed business opportunities, client business decisions or consequences resulting from improper use of the website or services.
The website and services may not be used for illegal, fraudulent, defamatory, abusive or spam-related activities, unauthorized calls, unsolicited communications, unauthorized scraping, infringement of intellectual property rights, unauthorized access attempts or any activity that violates applicable laws or third-party rights.
CallFacile may update these Terms at any time. The version published on the website applies to use of the website and general inquiries, unless separate contractual agreements provide otherwise.
Unless otherwise agreed in writing, these Terms are governed by the law applicable to the owner of DigitLab Studio. Any dispute will be handled by the competent court or authority in accordance with applicable law.
CallFacile.it
Managed service operated by DigitLab Studio
VAT ID: DE347394251
Email:
info@callfacile.it
Last updated: July 2026