Clear information about data processing, contact requests, calls, appointments, cookies and user rights.
The data controller is DigitLab Studio, operator of the CallFacile.it service.
For privacy-related requests, contact us at info@callfacile.it.
We may collect data voluntarily submitted through forms, email, calendar bookings, chat, phone, demo requests or business inquiries: name, email address, phone number, company, website, role, message, industry, request details, contact preferences and information useful to evaluate the service.
When a demo, callback or contact request management is requested, we may process conversation-related data such as phone number, call date and time, outcome, request summary, booked appointment, operational notes and information necessary to handle the request.
In some cases, for demonstration, operational, quality or service documentation purposes, calls may generate audio recordings, transcripts or automatic summaries. Such data is used only to manage the request, improve the service, verify the correct functioning of the flow and provide operational support.
The website may process technical data such as IP address, browser type, device, operating system, visited pages, access date and time, security logs and data required for the proper functioning of the website.
We use data to respond to inquiries, manage demos, qualify contacts, schedule appointments, send confirmations, provide business information, deliver services, comply with tax or legal obligations, protect the website and improve communication, UX and performance.
Processing may be based on consent, pre-contractual measures, contract execution, legal obligations and legitimate interest in website management, security, internal organization, response to business inquiries and service improvement.
The website uses technical cookies required for functionality. Analytics, marketing or tracking tools are activated only if present and, where required, after consent through the cookie banner.
When you submit a request, book a demo or complete a form, data is used to review the request, respond, qualify the contact, propose solutions, schedule appointments or send confirmations. Sending a request does not automatically create a contractual relationship.
We may use technical providers for hosting, security, email, forms, calendar, telephony, call management, voice tools, automations, analytics, consent management, CRM or related services. These providers process data only within the limits necessary to provide the service.
Some providers may process data outside the European Economic Area. In such cases, appropriate safeguards are implemented where required by applicable law.
Data is retained for as long as necessary to manage requests, provide services, document activities performed, comply with tax or legal obligations, prevent abuse and protect rights or legitimate interests.
We may contact users who submitted a request for purposes strictly related to that request. Non-essential promotional communications will only be sent where permitted.
We apply reasonable technical and organizational measures to protect data from unauthorized access, loss, misuse or unauthorized disclosure.
You may request access, rectification, erasure, restriction, objection, data portability or withdrawal of consent, within the limits provided by the GDPR.
If you believe processing violates applicable law, you may file a complaint with the competent supervisory authority.
This policy may be updated if the website, services, tools used or legal obligations change.
Last updated: July 2026